RETURNS

What is the return policy?

If you are not in love with your LEO pieces, we offer the option to return the item back to us. Your pieces can be returned within 30 days of your delivery date and must meet our return requirements below.  

In order for your item(s) to be accepted upon return it must meet the following criteria:

  1. must be unworn, unwashed and in the original packaging with tags attached.
  2. must be free of perfume, body odor, deodorant or washing powder.
  3. must be free of make-up, tan marks, glitter and pet hair.
  4. must not be a sale item.
  5. Must not include underwear, towels, socks or drink ware.

Please note; LEO has the right to reject returns that do not meet the above requirements. In this case, the items will be sent back to you and fees will be recovered. 

All returns must be processed via our return email found here. We cannot be held liable for any returns that are not processed through this email. We are not required to process any returns unless we have sufficient shipping evidence such as a tracking number. 

Delivery fees are non refundable. Rewards points and Discount codes are non refundable and are forfeited if the items are returned. 

Please note: This return policy does not apply to Faulty items outside 30 days. If you have a faulty item, go to the email us and we will get back to you.

Refunds:

Only First time customers are eligible for a refund (in addition to exchange/store credit) on their first purchase only. A return fee is applicable on all refunds. The refund will be eligible via the return email.

If this is NOT your first purchase, or you are returning an exchange order, a refund will not be eligible. According to ACCC we are not obligated to refund for a change of mind. 

Refunds are sent back to your original payment method used. Please read for more information about refunds via buy now pay later platforms. Refunds incur a return fee which will be deducted from the refunded amount. 

Store Credit:

All orders* are eligible for return for store credit. Store credit is available for 3 years from date of issue. 

Store credits and gift cards are not refundable and cannot be transferred to cash or refund. 

Size Exchanges: 

All orders* are eligible to be returned for exchange. We only offer one exchange per order, if you are returning an exchange, this will be eligible for store credit only. 

LEO does not guarantee stock for your exchange order, it is subject to availability. Your exchange order will only be processed once your return is in transit back to us. 

 

 Duties and taxes are not included for exchange orders. 

 

EMAIL: returns@leoactive.com.au